Basata will streamline patient intake and scheduling across more than 60 specialty practice locations, helping reduce administrative burdens and improve access to care.

Key Takeaways:

• Basata will connect patient intake, outreach and scheduling across Unio Specialty Care practices.
• Basata will work directly with Unio’s teams to optimize workflows around individual practice and provider requirements.
• The partnership aims to reduce administrative complexity and improve patient access across a network serving more than 550,000 patients annually.

TEMPE, Ariz., Nov. 12, 2026 /PRNewswire/ — Basata, a healthcare AI company that orchestrates complex operational workflows, today announced a partnership with Unio Health Partners (“Unio”), a growing physician services organization supporting Unio Specialty Care, which provides urology, gastroenterology and radiation oncology services across California. Unio will deploy Basata’s orchestration platform for agentic healthcare operations, that connects healthcare systems, data and AI agents, to streamline administrative workflows like patient intake and scheduling across more than 60 specialty practice locations.

Basata will connect the intake-to-appointment process, including processing inbound referral documents from patients’ physicians, creating patient charts, validating insurance eligibility and coordinating patient outreach and scheduling through AI voice agents. The deployment aims to reduce manual work for care teams and help patients access specialty care sooner.

Scaling AI to Improve Patient Access and Operational Efficiency

Unio’s physician and advanced practice provider network has grown across California since 2021. As its network expands, Unio has made AI a key part of its strategy to improve patient engagement, increase clinical capacity and strengthen operational efficiency while preserving the personalized care and clinical autonomy of community-based physicians. The collaboration with Basata builds on these efforts by addressing the difficulties of managing patient intake and scheduling.

“As our network grows, so does the complexity of coordinating care across specialties, providers and locations,” said Clayton Lawrence, Chief Operating Officer of Unio Health Partners. “We’re working with Basata to simplify patient intake and scheduling, giving our teams greater capacity while maintaining the personalized care our patients expect.”

Built for the Complexity of Healthcare Operations

Basata’s approach starts with people, not just technology. The company works alongside healthcare teams to understand existing processes, identify inefficiencies and improve workflows before introducing AI. The platform combines AI orchestration with a built-in trust and security layer that establishes boundaries around what AI agents can access and do.

“Getting a referral is only the beginning of a patient’s journey to specialty care,” said Kaled Alhanafi, co-founder and CEO of Basata. “The real challenge is connecting all the steps that follow. By combining AI with a deep understanding of how healthcare teams operate, we’re helping organizations like Unio reduce complexity, increase capacity and get patients the care they need sooner.”

The partnership will follow a phased deployment, with Basata and Unio working together to configure and validate workflows before expanding across all participating practices. Basata automates administrative and operational steps; it does not diagnose, treat or make clinical decisions, and all clinical judgments remain with Unio’s physicians and care teams.

Q&A

What will the partnership mean for Unio’s patients and care teams?

The partnership is designed to reduce the administrative work between a patient’s first request for care and scheduling a patient for specialty care. The Basata platform assists with ingesting incoming referral paperwork, extracting clinical data, patient registration, facilitating document storage and confirming insurance eligibility. Subsequently, automated voice agents conduct outbound patient communication, verify details, and finalize scheduling. For healthcare teams, this is intended to give more capacity to focus on patients, and for patients, a more seamless and efficient healthcare experience.

How will Basata account for the needs of individual specialty practices? How does this compare to existing approaches?

Basata’s approach starts with people, not just technology. The company works directly with healthcare teams to understand how they operate, identify inefficiencies and design workflows that improve operational performance before introducing automation. For Unio, this means working closely with its teams to account for the unique intake requirements, provider preferences, appointment types, scheduling rules and accepted insurance plans across its practices. In other specialty practices, Basata has helped eliminate intake backlogs of more than 500 pending patient requests and enable same-day processing.

Rather than automating isolated tasks, Basata connects the entire process, from receiving patient intake to scheduling an appointment, to reduce complexity, improve efficiency and give care teams greater capacity to focus on patients. In an industry that is known for bottlenecks and inefficiencies, the Basata platform is designed to keep the work in healthcare organizations flowing, end-to-end.

How does Basata approach security and trust?

Security is foundational to how Basata builds and deploys AI. In addition to safeguards designed to protect sensitive patient information, Basata incorporates a built-in trust and security layer that defines what each AI agent can access, what actions it can take and how those actions are monitored. Agents operate within clearly defined permissions, with audit trails, human oversight and continuous testing to help ensure they remain within their intended roles.

This approach is shaped by Basata co-founder and CTO Vivin Paliath, PhD, whose doctoral research in computer science focused on cybersecurity and machine learning. Under his technical leadership, Basata incorporates rigorous security testing, including adversarial testing of AI agents before deployment. Basata also maintains a HIPAA compliance program, has completed a SOC 2 Type II examination and does not use identifiable customer or patient data to train AI models.

Together, these safeguards help specialty care organizations increase operational capacity through AI while maintaining control over sensitive patient data and critical workflows.

How is Basata different from other healthcare AI solutions?

Basata combines AI orchestration, a built-in trust and security layer, and hands-on operational expertise.

Rather than focusing exclusively on individual tasks, Basata connects multiple steps across healthcare operations to keep the work flowing. Its team works alongside customers to understand their existing workflows and configure the technology around how their organizations actually operate.

About Basata

Basata is a healthcare AI company helping specialty care organizations reduce complexity, increase capacity and improve patient access to care. Its platform orchestrates AI agents and workflows across referrals, clinical documents, scheduling, patient communications, payments, and other administrative processes, combining built-in security with hands-on operational expertise. Basata’s platform has processed workflows for more than one million patients at specialty practices across the United States. Headquartered in Tempe, Arizona, Basata is on a mission to make better healthcare simple and abundant. Learn more at basata.ai.

About Unio Health Partners:

Unio Health Partners is a differentiated physician services platform established to transform Urology, Gastroenterology, and Radiation Oncology care delivery across California. Unio partners with leading physician practices, fostering a collaborative environment and best practice sharing. For more information, visit www.uniohp.com.

About Unio Specialty Care

Unio Specialty Care is a multispecialty physician practice partnered with Unio Health Partners to deliver Gastroenterology, Urology, and Radiation Oncology services to over 550,000 patients annually in California. With more than 60 practice locations and over 180 physicians and advanced practice providers, Unio Specialty Care is a leading practice for independent, community-based physicians. For more information, visit www.uniospecialtycare.com.

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SOURCE Basata