As case acquisition costs rise and competition for legal talent intensifies, personal injury firms are looking for ways to move cases faster without sacrificing client outcomes.
Lerner & Rowe Injury Attorneys, one of the nation’s largest personal injury firms, employs more than 400 people and serves clients across multiple states. Facing staffing challenges and rising case acquisition costs, the firm sought a way to move cases faster while maintaining its standard of client service and advocacy.
By implementing EvenUp’s Proactive Personal Injury AI Platform™ and Pre-Lit as a Service (PLAAS™), Lerner & Rowe has accelerated case progression by up to three months and increased operational capacity across its pre-litigation practice.
“We finally found a company that’s delivering what they promised to deliver,” said Glen Lerner, Founding Partner of Lerner & Rowe. “EvenUp will help us become more efficient, improve our operations, and without a doubt make us a better firm.”
Historically, employee turnover and administrative workloads created operational bottlenecks that pulled attorneys and senior case managers away from higher-value legal work. Firm leaders recognized that improving operational efficiency would be critical to sustaining growth, improving client service, and delivering stronger outcomes.
“The quality of the case managers that come with the PLAAS team is second to none,” said Shawnee Milneck, Managing Pre-Litigation Attorney at Lerner & Rowe. “I’m getting policy-limit tenders that I would not normally be getting. A great case manager anticipates the next move and maximizes case value. As opposed to a $15,000 settlement, they’re able to get a policy-limit tender of $25,000. When you extrapolate that across an entire firm, the impact can be measured in millions.”
The operational impact has been significant. Since implementation, Lerner & Rowe has achieved:
- Up to 3 months faster case progression
- 2x more claims opened in the same amount of time
- 3.3x increase in proactive client outreach
- More than 42 hours saved per case manager in demand preparation
- 4 hours saved per case during balance verification and settlement preparation
- Demands sent 30 days faster through AI-powered quality control
- Case managers now complete up to 20 client calls per day, up from six
EvenUp’s AI Playbooks™ have helped Lerner & Rowe automate file reviews and quality control, enabling case managers to spend less time reviewing records and more time on client service. The firm also uses AI Playbooks™ to identify missing records and documentation before demands are sent, helping teams move cases faster and maximize case value.
“AI Playbooks saves me hours per file every single day,” said Sara Waugh, Lead Case Manager at Lerner & Rowe. “I read the playbook and immediately know the key details I need to understand a case, such as liability and treatment status. I’m up to date in seconds and can focus on communicating with clients and moving the case forward.”
As law firms navigate rising costs and growing caseloads, Lerner & Rowe’s experience reflects a broader shift toward using AI to remove operational bottlenecks and allow legal professionals to focus on client service and advocacy.
About EvenUp
EvenUp is on a mission to close the justice gap with AI-powered technology that empowers personal injury firms to deliver higher standards of representation and fairer outcomes for millions of injury victims. EvenUp is the first proactive AI platform that streamlines workflows, automates documents, and provides actionable insights across the entire case lifecycle. EvenUp is backed by leading investors including Bessemer Venture Partners, B Capital, REV, the venture capital arm of RELX, which owns LexisNexis, Premji Invest, Lightspeed, Bain Capital Ventures, SignalFire, NFX, DCM, and others.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260602493148/en/
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